FAQs

Answers to all your burning questions

Read FAQs (11)

  • We use Monday.com for the management of all client work. You’ll have your own client board created – where writers will collaborate.
    Once their work is reviewed and approved by our in-house editor, the work will be shared via Monday.com.
    Our CSMs also share regular progress updates via email to make sure you don’t miss anything.

  • Of course. You can email your Customer Success Manager and they’ll get things rolling. You’ll be invoiced for a separate one-off payment for any content bouquet package.

  • Absolutely. You can email your Customer Success Manager and they can update the package for you. Your monthly payment will be tweaked to reflect the additional content.

  • It’s a rolling 30-day contract and you can cancel any time.

  • Yes. We offer a subscription service where you can make content a rolling delivery every month.

  • Any piece of content you receive from us is 100% written and edited by a human. That’s a promise.

  • The team will work through every step with you and keep you updated on what you need to action in bitesize chunks, so you’re fully aware of what’s happening during each stage of the project.

  • This depends on which package you select.
    The website refresh packages usually takes between 4-10 weeks

  • You’ll receive an onboarding email with a link to your own Monday.com board. Here we’ll set up the project plan and list out all the tasks needed to complete the project. Your dedicated CSM will send regular email updates on what input is needed from your end, to keep the project flowing as smoothly as possible.
    We’ll also have a 15-minute introductory call to go through how we work and you can ask any questions before we start your project.

  • Remember, remember… November!
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